Shipping policy

Shipping Policy

Effective Date: July 12, 2026

Welcome to Xeioesmall. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy carefully before placing your order.

Order Processing

  • All orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak shopping seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended. We appreciate your patience and understanding.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (if available).

Shipping Rates

We currently offer the following shipping options:

Shipping Method Delivery Time Shipping Cost
Standard Shipping 7–14 Business Days US$5.99
Free Standard Shipping 7–14 Business Days Free on orders over US$59.00

Free Shipping Eligibility

Customers automatically qualify for Free Standard Shipping when the order subtotal reaches US$59.00 or more after discounts and before taxes (if applicable).

Estimated Delivery Time

Estimated delivery time consists of:

  • Processing Time: 1–3 Business Days

  • Shipping Time: 7–14 Business Days

Total Estimated Delivery: Approximately 8–17 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on factors beyond our control, including customs clearance, weather conditions, transportation delays, carrier issues, or local delivery services.

Shipping Destinations

Xeioesmall ships to multiple countries and regions. Shipping availability may vary depending on the destination.

If your country or region is unavailable during checkout, please contact our customer support team before placing your order.

Order Tracking

After your order has been dispatched, a shipping confirmation email with tracking information will be sent to your registered email address.

Please allow 24–72 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Xeioesmall is not responsible for delays, additional shipping costs, or lost packages resulting from:

  • Incorrect or incomplete shipping addresses

  • Incorrect contact information

  • Failure to collect the package

  • Refused deliveries

If you notice an error in your shipping information, please contact us immediately before your order has been shipped.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the sole responsibility of the customer.

Xeioesmall is not responsible for any customs delays or additional fees incurred during international shipping.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections

  • Severe weather

  • Carrier operational delays

  • Public holidays

  • High shipping volumes

Delivery estimates are provided as guidelines only and should not be considered guaranteed delivery dates.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number

  • Photos of the damaged package (if applicable)

  • A description of the issue

We will work with the shipping carrier to investigate and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Xeioesmall

Email: rateringpreza030@outlook.com

Phone: +61 413 434 998

Address: Murrami, Caringbah, NSW 2705, Australia

We aim to respond to all inquiries within 24–48 business hours.